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Help Center / FAQ / Troubleshooting

Troubleshooting

The game won't load

  • Try refreshing the page
  • Clear your browser cache
  • Disable browser extensions that might interfere
  • Try a different browser
  • Check your internet connection

I can't log in

  • Make sure you're using the correct email/password
  • Try the "Forgot Password" option
  • If you signed up with Google/Microsoft, use that login option
  • Clear cookies and try again

Multiplayer won't connect

  • Check your internet connection
  • Try refreshing the page
  • Firewalls or corporate networks may block WebSocket connections
  • Try from a different network

My score didn't save

  • Make sure you're logged in
  • For ranked modes, ensure you completed the full game
  • Check your internet connection was stable

Audio isn't working

  • Check that your device volume is up
  • Make sure the browser tab isn't muted
  • Some browsers require user interaction before playing audio

Still Having Issues?

If none of these solutions help, please use the Report a Bug feature in the menu and describe your issue in detail. Include your browser type, device, and any error messages you see.